How customer percevd the quality?

Ask friends.

I will personally expect fast service in the following areas

1. Quotes : preferbly online, which allows me to evaluate, compare and select the right plan before i even call an agent

2. Policy details : explain in lay man term the coverages, exclusions and claim procedures

3. Payment mode : flexible payment mode : Monthly, Quaterly, Half Yearly and Yearly

4. Insurers role : Remind me of any renewal and hopefully don't increase my premium

5. New products : Send me brochure on new type of insurance coverage and also teach me how to save $$$ on insurance

6. Newsletter : Quaterly newsletter to update me on the Agency or Insurers activities to touch based with me

7. Technology : Able to use technology to reduce turn around time for me and my agent. As time is money. Getting quotes and policy detail before i purchase is good as it will gives me an indication how much i need to spent on insurance. Once the policy is ready send me a PDF copy (e-cover)

8. Under writing process : In hours instead of days. So i can get instant coverage.