They told me that they have to wait a certain time period incase the police recover the goods but the person I spoke with didn't know how long that was. My son's b-day is coming up in December and this will effect what he gets for his b-day (as far as if I've gotten to replace his stolen items yet). The robbery took place on Sept. 4th but it was a couple weeks later before I got the list of stolen items to the insurance company.

Probably not the correct category but I didn't think it would really go into their suggested Cars & Transportation.

Right category!!

Usually it's within 6 weeks of the paperwork being turned in. It's pretty rare that items are recovered, though.

Ask your adjuster, or ask your agent to call the adjuster and ask if they could just get this claim closed out before the beginning of the holiday season.