I'm not sure if anyone can offer me any advice but just in case I thought I should ask.

I have been backpacking around Asia for the past year and 6 months into my trip someone stole my bag. Now that I'm home I sent off the claim with the police report saying exactly what was in the bag with the value etc. I also sent them all the receipts of the things I had to buy to replace what was in the bag. Now obviously, I was backpacking for 6 months and so most of the things in my bag I had bought on my trip and therefore didn't have the original receipts for. So now my insurer is saying they can't reimburse me for the replacement things.

I bought backpackers insurance and wouldn't anyone assume that backpackers can't carry around receipts of everything they buy just in case their bag gets stolen?

Is there anything I can do? There was £1000 limit to how much I could claim and I only claimed about £450... I'm not trying to cheat them and just think they are being unfair.